The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The room featured two double beds, providing ample space for a restful night's sleep. The beds were incredibly comfortable, and the soft pillows added to the overall pleasant experience.” view full review
Delicious Breakfast
“Breakfast was impressive with a plentiful buffet that included vegan sausages. I appreciated not having to request them separately, which made the morning routine smoother and more enjoyable.” view full review
Well-equipped Areas
“The shared communal areas were comfortable and clean, making it a lovely space to relax and unwind when I wasn’t in my room. It felt inviting and cozy.” view full review
Reliable Wi-Fi
“The Wi-Fi strength was excellent throughout my stay, allowing me to stay connected easily and enjoy my time without interruptions.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Live entertainment
Sun terrace
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Separate tub and shower
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
Show more
Location
St Maurices Road,
York,
United Kingdom,
YO31 7JA,
North Yorkshire
Map view
street view
St Maurices Road,
York,
United Kingdom,
YO31 7JA,
North Yorkshire
City landmarks
Museum
National Railway Museum
1.6
km
York YO1 7HBEngland
York City Walls
1.1
km
Museum
Jorvik Viking Centre
760 m
Museum
York Castle Museum
600 m
Tower Street
Clifford's Tower
1.1
km
Museum
Yorkshire Museum
900 m
Public Building
York Guildhall
670 m
entrances on Museum St & Marygate
York Museum Gardens
890 m
12 Clifford St
The York Dungeon
900 m
Museum Gardens Museum Street
The Hospitium
670 m
St. Leonards Place
De Grey Rooms And Attached Gates
640 m
Square
Saint Helen's Square
670 m
Event hall
Jacobs Well
1.3
km
Church
Priory Church of the Holy Trinity
1.3
km
Gallery
York Art Gallery
1.1
km
Church
Church of St Mary Bishophill Junior
650 m
Church
St Denys's Church
1.1
km
Museum
Merchant Adventurers' Hall
720 m
Nearby
Church
York Minster
290 m
Museum
York's Chocolate Story
470 m
Church
St Wilfrid's Catholic Church
590 m
St. Anthonys Hall Peasholme Green
Quilt Museum and Gallery
320 m
Event hall
Merchant Taylors Hall
270 m
Square
Kings Square
200 m
Goodramgate
280 m
Event hall
Saint William's College
330 m
York YO1 8BL
St. Crux Parish Hall
480 m
Shopping Area
Stonegate
520 m
Gallery
The New School House Gallery
240 m
Treasurers House Minster Yard
Treasurer's House
460 m
Restaurants
Little Italy
150 m
12 Goodramgate
Ambiente Tapas Goodramgate
160 m
14 Goodramgate
The Viceroy
150 m
26 Monkgate
Wheldrakes
150 m
5C Goodramgate
Roberto Authentic Italian Gelato
140 m
3A Goodramgate next to Monkbar
The Royal Oak
200 m
18 Goodramgate
Bengal Brasserie
210 m
21 Goodramgate
La Bottega
210 m
23 Goodramgate
Bombay Spice
340 m
58 Goodramgate
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Character-filled room
Great city center location
Limited room exit
Underwhelming dining experience
7.0/10
Very good
Rooms
6.9
Location
8.1
Service
7.5
Dining
6.4
Guest reviews
7.0/10
based on 11 reviews
7.3
7.3/10 based on 4530 reviews
Roger
United Kingdom,
March
2024
8.4/10
The hotel is conveniently located with helpful staff, ideal for exploring the city center. The rooms are cozy but have some drawbacks. The dining experience offers varied options, and the facilities are top-notch.
Rooms
7.0
My room was at the back of the main building, up 2 flights of stairs in the attic. Although it was rather small, it was clean and comfortable. It's easily accessible requiring no stairs to reach the room.
Service
8.0
The staff was friendly and helpful throughout my stay. They made me feel welcome and went out of their way to assist me. However, there were some delays during check-in.
Location
9.0
The hotel is very central for The Shambles and York Minster, making it convenient for sightseeing. It is next to York city walls and in a great little cafe just down the road.
Dining
9.0
The dining options were fantastic with a big buffet service including a full English breakfast. The food was plentiful and well-cooked.
Facilities
9.0
The hotel offers excellent facilities for guests to enjoy during their stay, enhancing the overall experience.
Harold
United States,
December
2023
7.8/10
The hotel was away from the road and offered a good size, comfortable stay, with a fantastic breakfast. However, the rooms were small and had creaky floors, with tea or coffee stains on the walls.
Rooms
7.0
The rooms, though small, were clean and comfortable. The floors creaked wherever you walked, and there were tea or coffee stains on the walls.
Service
8.0
The service was very good with friendly and helpful staff, except for a concerning incident with a chambermaid. Overall, the staff seemed friendly and welcoming.
Location
9.0
The location was superb, within easy walking access to York City Centre, its many attractions, and just a short stroll from York Minster. On-site parking was available.
Dining
7.0
The dining experience was very nice, using good quality food, with delicious marmalade. However, more choices would have been appreciated for the hotel's cost.
Facilities
The hotel offered a good variety of drink choices and had a welcoming atmosphere. On-site parking was available.
Mark
United Kingdom,
November
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were quiet and comfortable, but the bathroom was a bit cramped and the shower head was not the easiest to use. The service was friendly overall, but there were some minor issues with attention to detail. The location was convenient, although noise could be a problem in certain areas. The dining experience was a bit hit or miss, but there were some delightful dishes. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
The rooms were quiet and comfortable, but the bathroom was a little cramped and the shower head had a mind of its own.
Service
7.0
The service was friendly, but there were some minor lapses in attention to detail.
Location
6.0
The location was convenient, although noise could be a problem in certain areas.
Dining
6.0
The dining experience was a bit hit or miss, with both pleasant and disappointing aspects.
Facilities
7.0
The facilities were decent, offering some basic amenities for a comfortable stay.
Pamela
United States,
November
2023
7.0/10
I stayed at this hotel in York, which we visit twice a year, and found the location excellent right in the heart of the city walls. The room was comfy but needed the heater on maximum to warm up, and the cleanliness wasn't up to usual Hilton standards. Unfortunately, the breakfast selection was poor and the rooms weren't serviced daily, so we had to request supplies at reception.
Rooms
7.0
The room was comfy but needed the heater on maximum to warm up. It wasn't as clean as in past stays.
Service
8.0
The staff here were very efficient and friendly, especially with offering a warm cookie. They struggled a bit with room availability at check-in, but overall, they were helpful.
Location
9.0
The location is fantastic, right by the city walls, making it a great place to walk into the old walled city.
Dining
5.0
I found the breakfast disorganized and walked out on the first try.
Facilities
The facilities need improvement, especially regarding dining chaos and breakfast supplies.
Ellen
United States,
November
2023
7.0/10
Staying at the hotel was an interesting experience. The room I had was full of character being situated in the attic of an annexe, but it also felt a bit claustrophobic, especially being the last room with no easy exit in case of emergency. The staff was helpful only after asking for management, and they provided an additional heater. The location was perfect for exploring the city center on foot, near key attractions like Minster and Shambles. However, compared to other nearby options, the pricing might not offer the best value for money.
Rooms
7.0
The room I stayed in had a unique character in the attic of the hotel's annexe, but it felt a bit closed off and too warm in hotter months.
Service
8.0
I found the staff to be helpful, especially after speaking with management, and they were accommodating in providing an additional heater.
Location
9.0
The hotel's location was ideal for exploring the city center on foot, close to key attractions, making it a great starting point for city adventures.
Dining
6.0
The dining options were limited due to safety measures, but there was a decent box breakfast available. However, for the price paid and the expectations, the dining experience fell short.
Facilities
5.0
The hotel lacked some essential information in the room and the front area seemed neglected and dirty, not living up to the price paid.
Character-filled room
Limited room exit
Brian
United Kingdom,
October
2023
6.8/10
The hotel has a charming downstairs area, but the rooms showed some wear and tear. Overall, it was spotless with nice extras. The service lacked attention to detail despite attempts to fix issues, and the pricing seemed a bit high for the quality. The location, however, was excellent for exploring York.
Rooms
7.0
The rooms, while a bit worn, were clean and had some complimentary extras.
Service
5.0
The staff tried to rectify issues, but some were not resolved satisfactorily. The service quality did not match the pricing.
Location
9.0
The hotel is excellently located near York's attractions, offering easy access to the city center.
Dining
6.0
The dining experience was somewhat disappointing with limited breakfast choices.
Facilities
John
United States,
September
2023
6.6/10
I stayed at this hotel, and I must say it was quite basic for the price. The rooms looked dated with no fridge, and the AC did not work properly. However, the place was clean and comfortable. The service was excellent with friendly staff, although there were some disturbances late at night. The location was good, considering it's central, but the lack of parking and expensive nearby options was a drawback. The dining experience had its ups and downs, and the facilities could have used a bit of an upgrade.
Rooms
6.0
The rooms were not as nice as I expected, not very clean, and the toilet was badly stained. They looked tired and could have used a makeover, but they were clean and comfortable overall.
Service
9.0
The staff were friendly, and I could not fault their service.
Location
7.0
The location was good, which is the only justification for the high price tag. It was just right for where we wanted to explore, but parking was a bit of an issue.
Dining
5.0
The dining experience was a bit lackluster with limited options and some mix-ups with the orders.
Facilities
6.0
The facilities could have been better and could have used an update.
Charles
United Kingdom,
September
2023
6.4/10
The hotel room was a bit underwhelming for a 4-star rating with some issues, but the service and location made up for it. The dining experience had some highs and lows. The facilities were sufficient but not exceptional.
Rooms
6.0
The room was a good size and clean, but had some maintenance issues like a broken shower door and a patio door that couldn't close properly.
Service
7.0
The staff were very helpful and worked effectively despite some initial room entry issues.
Location
8.0
The hotel's location was unique and perfect for accessing the city without the noise, with every facility I needed nearby.
Dining
5.0
The dining options were a mix of delightful and disappointing, with limited breakfast choices that were not up to par for a 4-star hotel.
Facilities
6.0
The facilities met basic needs but were not outstanding.
Emily
United States,
September
2023
7.8/10
The hotel has a lovely spacious room but unfortunately lacks in certain areas. The service was delightful, and the location was ideal for our needs. The dining experience was good but could use some improvement. Overall, a mixed experience with some positive highlights.
Rooms
7.0
The room was lovely with plenty of space.
Service
9.0
The service was delightful.
Location
8.0
The location was just right, close to where we wanted to be and quiet.
Dining
7.0
The dining was good but lacked certain elements.
Facilities
8.0
Facilities were nice and inviting.
Frederick
United Kingdom,
August
2023
7.0/10
The Cloisters Suite was larger than in most hotels in this price range, with excellent beds and a comfy sofa. However, it was much too hot at night due to the lack of air conditioning and inaccessible windows. The breakfast was amazing.
Rooms
8.0
The Cloisters Suite was spacious and offered excellent beds, but the room was too hot at night without air conditioning.
Service
7.0
The staff were courteous and always greeted us warmly. However, there were times when they appeared clueless and failed to follow up on requests.
Location
7.0
The location is great, just outside the city wall and approximately 5 minutes from the minster, perfect for visiting the city.
Dining
7.0
The dining experience had minor issues like waits for certain items and limited fresh fruit availability on consecutive days, although the food was lovely overall.
Facilities
6.0
The hotel offers standard facilities, but there were some complaints about room cleanliness and maintenance.
Ann
United States,
May
2023
7.4/10
The hotel room was ready early as requested, which was a huge help. Being offered parking on-site was an excellent observation by the check-in clerk, making us feel welcomed and the room spacious. However, the room was big and comfortable but really cold, even after trying to adjust the heating. The only place that had any heat was the bathroom, which was not ideal, especially on a freezing -2-degree night. Little touches like warm cookies on arrival were also missing, giving a slightly less cozy experience compared to previous stays.
Rooms
7.0
The room was big and comfortable but really cold. Heating was only effective in the bathroom, which was not ideal on a cold night.
Service
7.0
The staff was lovely and very polite. However, we were misinformed by the contract cleaning employees about our booked package. The price for a single martini seemed a bit high at £6.20.
Location
8.0
The location was perfect, close to the Minster, Shambles, bars, and restaurants. However, it was noisy at night with sounds from adjacent bathrooms.
Dining
8.0
The dining was plentiful and well-run despite the high number of guests. The breakfast options were fine when there were fewer people.
Facilities
7.0
The hotel had all the necessary facilities. However, more attention was needed in cleaning taps.
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